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Flubflow · 30-04-2005, 13:40

There are so many issues with Pace boxes these days it seems. I suppose some of them are getting a bit long in the tooth. At lot of the problems are intermittent and hence diffcult to reproduce when asked. However, a mate of mine who complained to NTL about all sorts of wierdness on his Pace Di4001 unit told me that they replaced his with a Samsung straight away, no questions asked by the engineer.
Mind you, I wouldn't doubt that the opposite might happen, i.e. the engineer won't do anything for you if you can't reproduce the fault and his limited tests show the box/connection as working OK.

30-04-2005, 13:40	#2
Flubflow Inactive Join Date: Nov 2003 Location: Teesside Posts: 1,566	Re: Pace STB locking up There are so many issues with Pace boxes these days it seems. I suppose some of them are getting a bit long in the tooth. At lot of the problems are intermittent and hence diffcult to reproduce when asked. However, a mate of mine who complained to NTL about all sorts of wierdness on his Pace Di4001 unit told me that they replaced his with a Samsung straight away, no questions asked by the engineer. Mind you, I wouldn't doubt that the opposite might happen, i.e. the engineer won't do anything for you if you can't reproduce the fault and his limited tests show the box/connection as working OK.