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Stuart · 16-01-2005, 20:13

The first time a box is hooked up and turned on, it has to download software from the network (at least the boxes I have had did). When it is doing this, the digital display on the front counts upward. The fact it's doing this suggests two possibilities, one is that the box is faulty and the other is that the connection is faulty.

His best bet would be to phone customer services. They may be able to get it working remotely ("pushing" the software on to it, not sure if they can do this), but more than likely they will need to send an engineer to look at it.

16-01-2005, 20:13	#2
Stuart - Join Date: Jun 2003 Location: Somewhere Services: Virgin for TV and Internet, BT for phone Posts: 26,546	Re: NTL box just doesn't respond! The first time a box is hooked up and turned on, it has to download software from the network (at least the boxes I have had did). When it is doing this, the digital display on the front counts upward. The fact it's doing this suggests two possibilities, one is that the box is faulty and the other is that the connection is faulty. His best bet would be to phone customer services. They may be able to get it working remotely ("pushing" the software on to it, not sure if they can do this), but more than likely they will need to send an engineer to look at it.