[jtwn]

I see it that the vast majority of customers are not going to know what the cap is or is about. At least until bandwidth capping is understood by all, something like aol's adverts but bigger and more understandable.

And while that hasn't happened from a business perspective i guess capping is the option to get rid of the users ntl can afford to lose. The few complaints here obviously aren't a concern to ntl of a userbase of 1m users.