Quote:
Originally Posted by Paul
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I would suspect that if they have already been told that the repair won’t happen until July, then they must have called and reported a fault. The whole point of the OFCOM automated compensation scheme is that the customer shouldn’t need to ‘register’, just logging a fault is enough to start the compensation timer.
Yes you are still expected to pay the monthly bill, but the compensation is supposed to be worth more back to you, and despite what you might be told, you absolutely can demand it back as a cheque or bank transfer. You don’t have to accept a bill credit.