Today, 01:34
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#2
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Dr Pepper Addict
Cable Forum Admin
Join Date: Oct 2003
Location: Nottingham
Age: 63
Services: IDNet FTTP (1000M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 30,621
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Re: Shocking treatment by Virgin towards 86 year old couple.
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Originally Posted by RichardCoulter
They lost their TV (and phone/broadband) back in January, were told that it would take until July to fix it and told that they must carry on paying their bill in full.
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Ummm....
https://www.virginmedia.com/help/bil...c-compensation
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Here’s how much we’ll credit you for the following service issues:
£10.34 per day for a total loss of service after 2 full working days from registering the loss of service to us
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Did they register ?
Thats over £1,800 for 6 months.
Quote:
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You can report the issue to us by registering it online or alternatively, calling us. If we haven’t fixed the fault within two full working days from the end of that day, you will be entitled to £10.34 credit per day until it’s sorted. Once you’ve reported the issue to us and service has been fully restored, any credit owed will be automatically calculated and applied to your bill – so there’s no need to call us to credit you.
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