[RichardCoulter]

Originally Posted by jem

But hypothetically, they offer you nothing (and take it from me, they won’t), what do you then do? Are you prepared to leave? You will lose your @ntlworld.com address but is that enough leverage to compel you to pay whatever they demand?

And yes, you are right, ‘loyalty’ means absolutely nothing.

So here’s what you do, investigate alternative suppliers, what can they offer, how much? Spin up a new non-VM branded email address and start the process of informing all of your contacts of your new address - do it now, set the ball rolling.

Now having done all of that, you will be in a much better position to negotiate a renewal. And it is literally that; a negotiation. Think of it like this; VM want you to pay them the maximum amount of money for the minimum of service, and you want the complete opposite! So it comes down to a poker match, who blinks first?

Going down this route is the only possibility of you getting any sort of ‘better’ deal, but you absolutely have to be prepared to go through with your threat to leave and sign up with another provider.

Excellent post all round. To get the best deal involves putting in a notice to cancel then (make sure you have your permissions to contact with offers set to 'yes').they call you with a much better offer & you can even negotiate this down, so don't accept their first offer 😉