[daveeb]

Thanks all. Guess I'll just sit tight and wait for the returns packaging to hopefully arrive and take it to the local Yodel. Decided against the O2 shop as they don't seem to have a clue what they're doing and each one says something completely different. Strangely my landline phone went off on disconnection day (19th), my broadband stopped on 20th but my TV is still going strong. Hardly dare look at it as don't want to give them an excuse to charge extra.
Bad timing in that the VM community forum isn't active at the moment so I can't even have a whinge to them if it all goes South.