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newapollo · 29-10-2025, 16:05

Does the sound come direct from your TV, or are you using a speaker/amplifier etc?

Change the batteries in the 360 remote control as they often don't pair if they aren't brand new (don't assume that the ones included with the remote are full strength)

Pair the remote again. Hold down the 'Live TV' (the one on the right hand side directly below the red power/standby button) and '0' button together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'.

If that fails you can also try the following:-
Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the 360 box for 10 seconds. Then using the remote control, press and hold the 'Live TV' button (the one on the right hand side directly below the red power/standby button) and the '0' button together for 10/15 seconds. And fingers crossed hopefully a message should appear on the screen confirming that pairing was successful.

29-10-2025, 16:05	#2
newapollo cf.addict Join Date: Dec 2008 Posts: 207	Re: New Samsung TV. Does the sound come direct from your TV, or are you using a speaker/amplifier etc? Change the batteries in the 360 remote control as they often don't pair if they aren't brand new (don't assume that the ones included with the remote are full strength) Pair the remote again. Hold down the 'Live TV' (the one on the right hand side directly below the red power/standby button) and '0' button together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'. If that fails you can also try the following:- Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the 360 box for 10 seconds. Then using the remote control, press and hold the 'Live TV' button (the one on the right hand side directly below the red power/standby button) and the '0' button together for 10/15 seconds. And fingers crossed hopefully a message should appear on the screen confirming that pairing was successful.