Cable Forum - View Single Post - Tivo V6 Can we now use the TV anywhere app in the EU?

RichardCoulter · 09-04-2018, 18:48

Wasn't calling anyone names, it was a descriptor for those indulging in such behaviour.

A meeting with VM staff??

My post has just been brought to me, my complaints about these people have 'been noted', 'are useful to attain the excellent customer service that we aim to provide' etc (the usual insincere nonsense) with a £50 credit applied to the bill.

My original complaint has been glossed over, so i'll be taking this to the regulator. It really does seem that VM think that their customers will put up with abysmal service and that it's cheaper to throw a few quid at those who won't tolerate it and continue to employ cheap labour.

09-04-2018, 18:48	#34
RichardCoulter cf.mega poster Join Date: Jan 2008 Posts: 10,798	Re: Can we now use the TV anywhere app in the EU? Wasn't calling anyone names, it was a descriptor for those indulging in such behaviour. A meeting with VM staff?? My post has just been brought to me, my complaints about these people have 'been noted', 'are useful to attain the excellent customer service that we aim to provide' etc (the usual insincere nonsense) with a £50 credit applied to the bill. My original complaint has been glossed over, so i'll be taking this to the regulator. It really does seem that VM think that their customers will put up with abysmal service and that it's cheaper to throw a few quid at those who won't tolerate it and continue to employ cheap labour.