Quote:
Originally Posted by Stephen
I think they are making sure it's got a good connection incase wifi is rubbish.
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That'll be their wi-fi provided by their equipment
---------- Post added at 18:36 ---------- Previous post was at 18:32 ----------
Quote:
Originally Posted by 1andrew1
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That can't be right surely? only 83,000 in the whole of next year? Thought there were over 2 million tivo's out there
---------- Post added at 18:41 ---------- Previous post was at 18:36 ----------
Quote:
Originally Posted by KathG
Umm put on hold several times. Come back that my monthly fee was going to £113 instead of £94. I said that cannot be correct...I'm on Full House. I Asked if I needed the Hub3. Anyway now I'm waiting for a call back as his system kept throwing errors up.
We did agree that the charges £49.99 plus £14.99 activation fee
Edited
OK got call back, had to remind him about the Hub 3, but it now booked for a noon slot on the 4th January. Now I just need a new Ultra 4K TV ��
Cheers
Kath
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£1,356 a year
Why anyone would pay that is beyond me, that covers 8 months mortgage payments for me.
---------- Post added at 18:44 ---------- Previous post was at 18:41 ----------
Quote:
Originally Posted by MisterQ
Sounds like they are now charging people for the upgrade AND cancelling any loyalty discounts at the same time.
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This.
---------- Post added at 18:48 ---------- Previous post was at 18:44 ----------
Quote:
Originally Posted by OLD BOY
[snip]
Also, please be patient with the CS staff. The information hadn't been uploaded onto their systems even by lunch time, but they are doing their best. Prepare for having to wait at certain points while they get the information they need to assist you.
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So, they've been planning this for months, ordered all the hardware, got the techs up to speed, but nobody thought to simply type in a few lines fo codes or bother to train the customer facing staff.
You couldn't make it up, oh hang on it's VM...
---------- Post added at 19:00 ---------- Previous post was at 18:48 ----------
Quote:
Originally Posted by mot12
Why are there activation fee's. ? Why do they cost, what do they entail. ? Why does virgin need to charge them.
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Because they can and they know mug's desperate to have the latest shiny will pay it
---------- Post added at 19:02 ---------- Previous post was at 19:00 ----------
Quote:
Originally Posted by spiderplant
Even if you are an existing customer, people still need to do work to give you a new box: Answering your phone call; ordering the equipment; sending out a man in a van.... They all need paying.
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That's what your monthly bill is for
