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					Originally Posted by vincerooney  Im on the higher package. already got a tivo.
 Just want to replace the old tivo with the new one? What would i excpect?
 
 cant get through even on the online chat!
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 Keep trying mate, I got through, guy was really helpful. They still learning new things as he took a while to reply, but got there in the end. Install date and costs all confirmed, so I'm good to go.