Quote:
Originally Posted by Spooky_uk
Easier said than done. I am on 200mb, upgraded last year. From day one were never getting the speeds (circa 100mb since upgrading). Was told an upgrade was imminent in the area as in an over utilised area. It was then put back to December 2015, then May 2016 (this week) and now it is September 2016. The began crediting our bill with £12.50 off each month due to the service we were getting. However for the last fortnight between 5pm-midnight and most of the weekend we have been getting speeds less than 10mb. Most evenings its anywhere between 0.2 and 2mb. Yes you read that correctly. speeds increase at other times during of fpeak hours of course but when you need to use it you are left high and dry. They have this week increased the monthly credit to £20 but have warned that the September date is not set in stone and so could slip again. Bit of a nightmare really!
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Yeah, I'm not trying to imply that it's easy or trivial for Virgin to fix, but none the less it still needs sorting.