Cable Forum - View Single Post - 120M Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb

basicfags · 18-01-2016, 21:51

I discovered this last week, I'm on 160 and last wed night I was getting 2.5mbits. To say I was shocked is an understatement. Rang them up and after 30 mins on the phone discovered that we had a "utilisation issue" that won't be resolved till the end of May.

Anyway, the reason I've posted is just to say after some hard complaining I've got £75 credit, so far. 6 months with a degraded service also gives you the right to cancel your contract with them. And I'll be ringing them every month to get more compensation.

What really annoys me is, everybody in wa5 20 must be having issues why haven't they sent a letter to customers advising they may have some speed issues. No, they would rather pay off the people that do notice, rather than tell there customers the truth. Truly Shocking.

18-01-2016, 21:51	#16
basicfags Inactive Join Date: Jul 2010 Location: warrington Services: samsung v+ hd box xxl 20 meg bb ps3, buffalo nas drive + bittorrent client Posts: 50	Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb I discovered this last week, I'm on 160 and last wed night I was getting 2.5mbits. To say I was shocked is an understatement. Rang them up and after 30 mins on the phone discovered that we had a "utilisation issue" that won't be resolved till the end of May. Anyway, the reason I've posted is just to say after some hard complaining I've got £75 credit, so far. 6 months with a degraded service also gives you the right to cancel your contract with them. And I'll be ringing them every month to get more compensation. What really annoys me is, everybody in wa5 20 must be having issues why haven't they sent a letter to customers advising they may have some speed issues. No, they would rather pay off the people that do notice, rather than tell there customers the truth. Truly Shocking.