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05-04-2015, 12:23

It is only right that a help Forum should know how my problem was fixed. But if I get a single abusive comment, I will gladly leave the Forum and go elsewhere to a Forum which does not have perpetual mischief makers.

Résumé
V+ plus TV = 7 years no problem.
DTV Freeview = No problem
TiVo plus TV = Standby problem.

When replacing a part in a perfectly working system and a fault arises, it is basic engineering logic to examine the new parts compatibility and not to suspect the rest of the system.

The Area Manager came round with his top engineer.
My original TiVo was a Cisco set, the replacement they brought was a Samsung set.
They replaced my Cisco, renewed the HDMI lead, fitted a part in my inside wall box, checked the signal levels, checked the outside box, checked the big green Virgin box down the road, checked my TV connections, checked everything. They did something to my connections in the road box, I think they increased the signal strength.

The engineer went through all the configuration and settings thoroughly.
They did everything possible, were courteous, understanding, intelligent, friendly and a delight to meet after the incredible nonsense expressed by two thick-headed engineers who had previously been and consequently shown where the front door was.

These people bent over backwards to help me and cure the fault. They did say that this fault is a "first" which they had not come across before.

And after all that unbelievable service, the fault has now gone. So it was the TiVo insertion that caused it. That does not necessarily mean a faulty TiVo, we are in the complex world of electronics and a million possibilities exist. Signal amplitude, frequency and modulation, a million miniature circuit components, configuration, compatibility and settings. Nobody will ever know. The only way to establish a random fault of that rare kind is in an electronics laboratory, where the TiVo and TV combination could be instrumentally examined precisely.

Anyhow, it has been solved due to superb service from Virgin and especially the CEO team who instigated the action. Without the CEO team, I would have got nowhere. My gratitude is beyond words.

It does emphasise to the dummies who jump to erratic conclusions, that when a new part is inserted into a system and a fault develops, you do not change the system, you look at the offending new part. To instantly say my TV is at fault under the circumstances I have described, is a deplorable degradation of the first principles in engineering practice.

Old Wittman was on the ball from the start by not forgetting that immortal rule which all good engineers observe - If it ain`t broke, don`t fix it".

A happy TiVo to you all.

05-04-2015, 12:23	#261
Wittmann Guest Location: Stonehenge Services: Kahuna TiVo Big Bundle. Posts: n/a	Re: TiVo It is only right that a help Forum should know how my problem was fixed. But if I get a single abusive comment, I will gladly leave the Forum and go elsewhere to a Forum which does not have perpetual mischief makers. Résumé V+ plus TV = 7 years no problem. DTV Freeview = No problem TiVo plus TV = Standby problem. When replacing a part in a perfectly working system and a fault arises, it is basic engineering logic to examine the new parts compatibility and not to suspect the rest of the system. The Area Manager came round with his top engineer. My original TiVo was a Cisco set, the replacement they brought was a Samsung set. They replaced my Cisco, renewed the HDMI lead, fitted a part in my inside wall box, checked the signal levels, checked the outside box, checked the big green Virgin box down the road, checked my TV connections, checked everything. They did something to my connections in the road box, I think they increased the signal strength. The engineer went through all the configuration and settings thoroughly. They did everything possible, were courteous, understanding, intelligent, friendly and a delight to meet after the incredible nonsense expressed by two thick-headed engineers who had previously been and consequently shown where the front door was. These people bent over backwards to help me and cure the fault. They did say that this fault is a "first" which they had not come across before. And after all that unbelievable service, the fault has now gone. So it was the TiVo insertion that caused it. That does not necessarily mean a faulty TiVo, we are in the complex world of electronics and a million possibilities exist. Signal amplitude, frequency and modulation, a million miniature circuit components, configuration, compatibility and settings. Nobody will ever know. The only way to establish a random fault of that rare kind is in an electronics laboratory, where the TiVo and TV combination could be instrumentally examined precisely. Anyhow, it has been solved due to superb service from Virgin and especially the CEO team who instigated the action. Without the CEO team, I would have got nowhere. My gratitude is beyond words. It does emphasise to the dummies who jump to erratic conclusions, that when a new part is inserted into a system and a fault develops, you do not change the system, you look at the offending new part. To instantly say my TV is at fault under the circumstances I have described, is a deplorable degradation of the first principles in engineering practice. Old Wittman was on the ball from the start by not forgetting that immortal rule which all good engineers observe - If it ain`t broke, don`t fix it". A happy TiVo to you all.