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Originally Posted by RichardCoulter
That's the one I have. Are these the boxes that are currently being scrapped in favour of SA boxes?
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If one of those boxes goes faulty, you'll get a Samsung V+ HD box as it's replacement
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Faulty V+ boxes are currently being replaced with another V+ box. Seems a waste of time to me as they will eventually have to be replaced with a TiVo software compatible box anyway!
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TiVo and V+ HD are not the same product. There is a different pricing structure for customers on XL tv for a start - it has to be a chosen change.
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Originally Posted by Mad Max
Not according to a lady I spoke to yesterday in retentions Ben, I asked about swapping and charges, she said it would be an extra £5 per month and there was no installation charge, I also asked about returning my old V+ and she told me to put it in the box that the TiVo arrived in and send it back.
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That's Disconnections, who do have some leeway in costs under certain circumstances. However I was talking about the standard cost, which is £20.
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Originally Posted by telegramsam
Seems a bit mean of them as it will only go back into the neighbours loft or his bin! No doubt if I did give them a ring they`d try and sell me another tivo box.
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It's not mean at all - how do Virgin Media know what has happened to the box. It could not work at all, it could have been tampered with electrically or mechanically to be unsafe for either the customer or the local network or, very unlikely these says, have been altered to bypass the network security.