Cable Forum - View Single Post

japitts · 01-08-2013, 23:13

There are numerous programs missing from V+ OD this week - take Newsnight as a prime case in point. Even just browse the daily listings and look at the number of pages.. it's obvious there's stuff missing.

Anyhow.. having been burned beforehand I tried calling CS on Wednesday night to report it. The support forum used to be quite good for this, but has gone downhill recently. The tale of telephone-CS is long-winded and is embarrassing.. British-agents who haven't called back, and an offshore call centre that is just not fit for purpose.

I frankly don't have the patience to try calling CS again - life's too short - but there is obviously a problem with OD-CatchUp in Bristol.

I'm also in disbelief that a company's CS can be so bad that a customer doesn't want to call. Actually, no I'm not.

01-08-2013, 23:13	#1
japitts cf.geek Join Date: Apr 2008 Services: V6 with Maxit, Sky Sports HD, TNT Sports, Sky Cinema. 250Mb broadband, Talk Anytime. Posts: 632	Missing programs and offshore CS There are numerous programs missing from V+ OD this week - take Newsnight as a prime case in point. Even just browse the daily listings and look at the number of pages.. it's obvious there's stuff missing. Anyhow.. having been burned beforehand I tried calling CS on Wednesday night to report it. The support forum used to be quite good for this, but has gone downhill recently. The tale of telephone-CS is long-winded and is embarrassing.. British-agents who haven't called back, and an offshore call centre that is just not fit for purpose. I frankly don't have the patience to try calling CS again - life's too short - but there is obviously a problem with OD-CatchUp in Bristol. I'm also in disbelief that a company's CS can be so bad that a customer doesn't want to call. Actually, no I'm not.