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speedski · 07-12-2012, 21:24

15.1% increase on VM this year - a retention deal that sees my bill go UP (that was from outbound Retention too!)

Off to Sky I've gone for TV, gets installed Tuesday - Ironically I am probably going to keep VM TV, but only because the bundles cheap and I already have a 1tb TiVO - internet and phone can't be beat - if VM keeps this up they are going to end up having to target the low revenue, low need customers and just hope they get the volume - thy have no interest right now in retaining high ARPU accounts.

07-12-2012, 21:24	#10
speedski Inactive Join Date: Jul 2011 Posts: 41	Re: VM have work to do to be top 15.1% increase on VM this year - a retention deal that sees my bill go UP (that was from outbound Retention too!) Off to Sky I've gone for TV, gets installed Tuesday - Ironically I am probably going to keep VM TV, but only because the bundles cheap and I already have a 1tb TiVO - internet and phone can't be beat - if VM keeps this up they are going to end up having to target the low revenue, low need customers and just hope they get the volume - thy have no interest right now in retaining high ARPU accounts.