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Chad · 25-11-2012, 11:03

Whilst this is unacceptable, and a major inconvenience, in my experience Virgin have always deducted my bill for the loss of service. I had no TV for 3 days about a year ago when British Gas tore through a cable in my street. Even though it wasn't their fault, Virgin knocked £20.00 off my bill.

25-11-2012, 11:03	#2
Chad Inactive Join Date: Jan 2010 Location: Edinburgh Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation Posts: 5,137	Re: two weeks without TV or Internet Whilst this is unacceptable, and a major inconvenience, in my experience Virgin have always deducted my bill for the loss of service. I had no TV for 3 days about a year ago when British Gas tore through a cable in my street. Even though it wasn't their fault, Virgin knocked £20.00 off my bill.