Quote:
Originally Posted by Chad
Yes however we are Virgin customers, and this is a Virgin minded forum. I don't care about other providers, I care about the company I pay my money to. Just because others do it, doesn't mean Virgin should follow suit. Customers are giving Virgin valuable feedback here. It's up to Virgin whether they listen to their customers or not.
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Yes. A small minority of customers. Whereas they own general research, from sending out links to surveys (probably to a larger number of customers) and, I assume, comments received by their CS reps, have told them something different.
But you are right in that there is a precedent for them acting on the wishes of a small but vocal minority (Reminders).
I preferred the old layout, but if more people want the new one then so be it. It's not all about just what I want
You can see why I'm on the fence here, right?
