Quote:
Originally Posted by Stuart
I suspect 3 are like any company. They have both good and bad customer service people. People often complain about Virgin here, but I've had the phone them on various occassions. Sometimes, the person on the other end of the phone has been awful, and seeming to follow a script (maybe they don't have a script as such, but I have, on a couple of occassions, been asked the same questions word for word and in the same order). Sometimes I have got a person that seems to want nothing more than to fix my problem.
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I did ring Virgin the otherday about my Phone (Had it installed but it was a recycled number, let you guess what was happening). It seems they are not in India anymore, my problem was sorted swiftly and they changed it to a new number which hasn`t been circulated.
Maybe these big Companies are finally listening to it`s customers
