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Stuart · 21-10-2012, 22:09

I suspect 3 are like any company. They have both good and bad customer service people. People often complain about Virgin here, but I've had the phone them on various occassions. Sometimes, the person on the other end of the phone has been awful, and seeming to follow a script (maybe they don't have a script as such, but I have, on a couple of occassions, been asked the same questions word for word and in the same order). Sometimes I have got a person that seems to want nothing more than to fix my problem.

21-10-2012, 22:09	#2
Stuart - Join Date: Jun 2003 Location: Somewhere Services: Virgin for TV and Internet, BT for phone Posts: 26,546	Re: 3 Customer Services. I suspect 3 are like any company. They have both good and bad customer service people. People often complain about Virgin here, but I've had the phone them on various occassions. Sometimes, the person on the other end of the phone has been awful, and seeming to follow a script (maybe they don't have a script as such, but I have, on a couple of occassions, been asked the same questions word for word and in the same order). Sometimes I have got a person that seems to want nothing more than to fix my problem.