Thread: 30M Finally had enough of VM BS...........
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Old 09-09-2012, 16:22   #151
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Re: Finally had enough of VM BS...........
Quote:
Originally Posted by Peter_ View Post
Doubtful to say the least as no technician has access to the tools any 1st line agent has access to, even the average Swansea agent will deal with more calls per shift than an technician will deal with in 3 days.
1st line agent doesn't have access to a pile of the actual devices in his van.

When doing support with the choice of actually sitting with my hands on the problem device vs sitting a hundred miles away with some silly remote support buggers I know what I'd choose.
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