Quote:
Originally Posted by Digital Fanatic
Not really, you can't have 4 million support staff sitting waiting for your call or capacity for that much traffic to a single webpage.
Thankfully issues like this are rare. Something like this will be a CSO (Critical Service Outage) and tend to be resolved with a few hours.
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Yes but a simple "If you are calling about the current service outage, we're aware of it already" would massively reduce the number of support staff required.
And a lot of sites have a "backup" high volume, low complexity system for reporting major outages - e.g. reverting to a single line of text instead of failing completely.
Having a contingency plan to deal with major outages is all part of being a major service provider.
---------- Post added at 20:40 ---------- Previous post was at 20:39 ----------
Quote:
Originally Posted by Russ
Thank the Lord for Cable Forum  |
Actually I was getting a "Site too busy" response from Cable Forum most of the time while VM's own forums were slow, but functional.