[RichardCoulter]

Originally Posted by Digital Fanatic

to Sky, yeah I guess it is... the thing is it's actually a little unfair to Sky as they have sold you the equipment (it's yours, not Sky's property) and it's broken down after the 12 months... It's almost blackmail?

Maybe Sky would be better with VM's model of the customer not owning the equipment?

But then Sky would have to pay for any repairs and they wouldn't like that!

As regards to blackmail, it's Sky were talking about- fight fire with fire

Originally Posted by Digital Fanatic

When I worked in Customer Service/faults many moons ago for Telewest, I had one guy who wanted Telewest to buy him a new tv (it was old and had finally gone on the blink) or he'd cancel all his T/West services

Customer Relations at the time sent a tech out to see what he could do...

---------- Post added at 18:21 ---------- Previous post was at 18:20 ----------



I know mate

Now that IS cheeky

Originally Posted by Arthurgray50@blu

In regards to the comment about VM and Sky, l have both these systems, so lets compare:

Sky; The boxes you buy, are brand new, and if they break down you get a warranty with them and we pay £10.00 per month and that covers everything if it breaks down, for example if our dish has a problem it would cost £90.00 per visit, you can call them as many times and you only pay ten pounds.

We have multi room and pay £10.00 per box. HD cost £10.00 per month (which we don't pay). We get all the channels available, hassle free, If the system fails, we can repair from our own chair, if it requires an engineer, they normall arrive within 24 hours.

On VM, you don't get a new box, it will be a refurbished box, if there is a problem with the box, it will get repaired within a few days, BUT you will still get a refurb box.
VM decide what channels go on the system, price varies on what you want, HD channels are free, but there are limits, again VM decide what HD channels go on.
CS. is rubbish and sometimes they cannot answer the questions.

The cost is cheap on VM, but in bad weather you can lose some pictures, like today l was watching ESPN, free on VM XL, and all the picture went crackly and then disappeared.

There is a big difference between both the above, but to me you get what you pay for.

One of the USP of cable is the fact that the picture should not degenerate in bad weather. Perhaps the bad weather affected the VM feed if it is from satellite

Originally Posted by andy_m

Hi, long time listener, first time caller ...

... I had Sky for years, never had a new box, they were all refurbs, and I had to argue with customer services every time they came out unless I was prepared to pay them, which I wasn't. I left after THEY told ME that they were fed up of coming out to me for free - and couldn't accept the argument that this was because they provided sub-standard STB's in the first place. I wish I'd done it years ago - on top of several arguments with customer services, I only got a tenner for the sky+ box that was mine to sell, hardly a compelling argument for ownership.

Apologies to Hugh for keeping this off topic - I won't do it again!

If that is all that second hand Sky+ boxes are worth, then I agree that the VM model is better for customers.