Quote:
Originally Posted by MrGiles2
I do not think that existing customers who have remained loyal to Virgin for a number of years should pay this connection fee of £40 at all. After all, without loyal customers, virgin would soon go out of business.
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And it costs Virgin Media to obtain these boxes, maintain these boxes, pay the engineers wage to install these boxes, pay the fuel to get the box there, pay the agent you speak to on the phone to get the order arranged, pay the people in the wharehouse to ship the boxes about, pay the agent the technician rings to activate everything, pay TiVo x amount to supply Virgin Media the TiVo service and maintain it. Install charges aren't there to make money. They're there to regain money that the company has spent and would otherwise lose if the install fee was not present.