Quote:
Originally Posted by pip08456
Anecdotal evidence from a front line tech would appear to show that the problems are being recorded as other than hub problems.
I do realise that one techs experiences are not indicative as a whole but it does make you wonder. I have no reason to disbelieve him.
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i can see how techs may confuse packet loss for being something wrong other than the hub, or even connection losses being something else, if the superhub spontaneously reboots then a tech gets called out, and its a coincidence that the power levels are out as well, it will go down as a power level error, then the same person phones in and says its still rebooting, the tech gets sent out, and replaces a cable and tells the customer to monitor it, then it still happens, as its a problem with the dud, the tech changes the dud, it would go down as a hub fault. Iv got to admit, it must be hard to diagnose a problem when its the superhubs fault, because it will randomly reboot and leave nothing in the error log. There could also be other problems at the same time covering up the superhubs faults. For example, if the example above was true (i made it up by the way) and it happened to hundreds of people, the exact same scenario, then only a third of the faults would be put down as the superhub.
The above was only a possibility, and no doubt someone will disagree with me, but bear in mind im not saying anything against the superhub.
You have to remember as well, when there are network changes/upgrades etc. it changes your power levels, for example, after some network upgrades a couple of months ago, my power levels went from 0 to -5, this was using a 15db attenuator, and luckily I had a 10db attenuator on hand, but changing the network changes peoples power levels, and in some cases could knock a whole streets power levels out of spec, so theres a whole street which will need tech visits at some point.
My point is, there are a number of issues which will always happen, if there were no problems it would be boring (and masque would be out of a job)
---------- Post added at 20:07 ---------- Previous post was at 20:05 ----------
Quote:
Originally Posted by Hugh
Actual chart from Ofcom report - Ofcom page 14 |
LMAO at talktalk
but to be fair, their service is woefully aweful
---------- Post added at 20:11 ---------- Previous post was at 20:07 ----------
Quote:
Originally Posted by Hugh
If your proposition is correct, the complaints should have started increasing when the SuperHub was released - I got mine in February.
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if my proposition is correct, which I don't think it is by the way (i was being purposefully awkward
) then there wouldnt be a sharp rise in complaints anyway, its not as if as soon as the superhub was introduces, all customers got one that same day, people sign up, upgrade, get it swapped etc over a period of time, so the trend in increasing complaints actually
could be due to the superhub, but as a disclaimer, they probably arent