The consumer law states that you have 7 days "cooling off period" to cancel a contract without penalty.
As per
http://www.virginmediainfo.co.uk/welcomepackinfo.shtml
VM's new contract letters state:
"In addition to your statutory rights, we offer a 28 day money back guarantee. The 28 day money back guarantee is available to new customers and existing customers taking a new service."
Assuming this guarantee is still part of VM's welcome pack, would this apply to TiVo, being a new service?
For those who receive installation for free (£40 waived), does this need to be paid after cancellation? Obviously, the goods need to be collected by VM.
Boz