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Re: Coming Soon to Virgin TV (2011) Vol. I.
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Originally Posted by Mr-S
Yep I agree up to a point as most people cant be arsed to complain. This is the whole reason why they need to communicate better with us as customers. I have a mate that is presenter on Capital and recently switched over to VM from Sky to save money. He now is complaining about tech issues and bad customer services and has been offered a half price deal to go back to Sky. His experience of dealing with VM CS plus the tech faults has been so bad he cant put himself through complaining anymore and wants to leave... is fed up of waiting for red button etc to come.
Ive told him to complain to CEO office and mention that VM advertise on drivetime nationwide on his station and that he shouldnt have to play this card but has to coz he isnt getting any joy with CS and isnt happy.
---------- Post added at 15:20 ---------- Previous post was at 15:19 ----------
Thats Virgin staff all over... I cant say I am suprised mate... the TRUTH hurts! 
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Whilst I agree you have a number of valid points, especially regarding communication with customers, I have to disagree with your interpretation of
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The vast majority of VM customers are not telling them anything, a small number moaning on a forum is not very representative
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to mean
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Yep I agree up to a point as most people cant be arsed to complain
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That is an assumption, not a fact - it could be equally assumed that the majority of customers don't complain because they have nothing to complain about.
(and I don't work for VM, I am just another customer)
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