Quote:
Originally Posted by qasdfdsaq
Yes, but you told him to do the test himself, not to contact 2nd line. An end user doing this test themselves would yield inaccurate and inflated results, considerably less accurate than with other methods, such as the one I described.
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If I run that test as shown it is more accurate than say speedtest.net and is simple enough to use as the link gives good clear concise instructions.
We will ask most customers to run a quick test on speedtest.net and if the speed is nowhere near their account speed we then go to gamefiles and check there and once we get similar results we ring 2nd line if we can find no outages.
I know what you mean about DU Meter but the instructions in the link are simple enough to follow and if they are still unhappy with the speed then they ring us and we check the connection.
I am running 6 files from Gamefiles at the moment getting just under 4Mbps which resolves to around 32Mb which matches my speedtest .net results.