Quote:
Originally Posted by Cozzy
If that story is true ... and we cant prove or disprove it then it validates what i have been saying for a few days ... there is no defending VM on this as it truely would be a shambles if customers of 10 plus years arent called before someone who only joined (not installed) two weeks ago
as i said previously ... we can only judge VM by the information we have and as VM are slow (at best) and inadequate at releasing information we are reliant on what we get on the net ... as a net provider VM should be aware they will get adverse comments with stories such as above
sorry VM so far its a total mess based on what information we have and looking after existing customers isnt happening as well as you said it would
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Quote:
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Originally Posted by Cozzy
you cant be serious .... a customer of 2 weeks gets called ahead of a customer of 10 years  ... if a joke its slightly bad taste considering the tension tivo has caused
there has to be something wrong with the system if newer customers are being put ahead of oldest customers and some are getting 3 calls with offers despite already signing up ... if a wind-up .. then ban em for life for being a  (being polite there) |
Not refering to the above customer, but an existing customer is an existing customer. It doesn't matter how long they have been customers.
