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alt_guy · 04-02-2011, 19:41

Hi All,

Every 7-8 minutes I am getting a block of packet loss across most hops. (Through virgin’s network etc.)

I'm at a loss as to what could be causing this.

Here are my modem stats:

Upstream Power - 43.50

Downstream - -0.45 / -0.35 - /1.09 / 0.49

Here are my speed test results:

Ping test results:

Now as you can see, all of that information points to there being no issue and to having a perfectly stable connection.

Well - this is a screenshot from 60mins of ping plotter to a random server that i have: (the packets drop the same way to any address I’m pinging, so it’s not this specific server)

Now that is pretty much constant, sometimes it'll take a break for an hour or so - but that's what I’ve had non-stop for the last 2/3 weeks. (Since I’ve had my upload increase funnily enough)

I have run a ping plotter from 3 different PC's and I have connected my laptop via Ethernet directly to my modem and I get exactly the same results

It causes me a complete and utter nightmare as we only have a VOIP phone (Vonage), so calls constantly chop and cut off as you'd expect. Gaming is a total no-go – pointless even starting.

I’m resorting to banging my head against a brick wall at the moment, as Virgin will not admit a fault. They cannot find a problem and they will not log a call or raise a fault via any medium (phone/forum). I've posted them the ping plotter stats, I’ve told them what I’ve done to troubleshoot it - but they're not offering any help at all.

Where can i go guys? It's obviously a major problem on their network that is causing me a complete and utter nightmare. Moving is a last resort as we’ll have to get a BT line reinstalled.

Help!

04-02-2011, 19:41	#1
alt_guy Inactive Join Date: Nov 2006 Posts: 18	Packet Loss on 50mb Connection Hi All, Every 7-8 minutes I am getting a block of packet loss across most hops. (Through virgin’s network etc.) I'm at a loss as to what could be causing this. Here are my modem stats: Upstream Power - 43.50 Downstream - -0.45 / -0.35 - /1.09 / 0.49 Here are my speed test results: Ping test results: Now as you can see, all of that information points to there being no issue and to having a perfectly stable connection. Well - this is a screenshot from 60mins of ping plotter to a random server that i have: (the packets drop the same way to any address I’m pinging, so it’s not this specific server) Now that is pretty much constant, sometimes it'll take a break for an hour or so - but that's what I’ve had non-stop for the last 2/3 weeks. (Since I’ve had my upload increase funnily enough) I have run a ping plotter from 3 different PC's and I have connected my laptop via Ethernet directly to my modem and I get exactly the same results It causes me a complete and utter nightmare as we only have a VOIP phone (Vonage), so calls constantly chop and cut off as you'd expect. Gaming is a total no-go – pointless even starting. I’m resorting to banging my head against a brick wall at the moment, as Virgin will not admit a fault. They cannot find a problem and they will not log a call or raise a fault via any medium (phone/forum). I've posted them the ping plotter stats, I’ve told them what I’ve done to troubleshoot it - but they're not offering any help at all. Where can i go guys? It's obviously a major problem on their network that is causing me a complete and utter nightmare. Moving is a last resort as we’ll have to get a BT line reinstalled. Help!