Quote:
Originally Posted by Chrysalis
I think there should be no such thing as retention deals, VM should market the price they feel is competitive, it should be the same for everyone except when service is faulty.
So it seems either VM are overcharging the average punter, and then give a proper price to those that threaten to leave, or they selling at a loss to keep customers.
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Up to five years ago, I always paid full price, but kept reading about these deals. I remember coming here and saying that its unethical, or something similar. Then it was pointed out to me that VM don't have to offer the deals and there is still quite a mark up on them. So the reality is the retentions deals are the standard price, and the "normal" prices are inflated.
Before someone cries foul, don't forget the line rental charge, which by the way is going up in April. You are paying for a bit of old copper wire, but as Berkett has admitted, the reality is its a connectivity charge which is where they make their money.
So don't feel guilty hitting the retentions number, I've never looked back since and saved hundreds as a result.
VM don't have to offer me a free upgrade to 30mb, but based on past experiences I am very confident they will in the next week or so. But if in the end I have to pay £30, so be it.