Quote:
Originally Posted by prestonred
I called again in the morning. A lady in Sheffield apologised and gave me 10 pounds off my bill but did not say why engineer did not come. They came today, Friday and fixed the fault. It's not really all's well that ends well. I am now 2 hours down at work for having to come home from work to not have anyone turn up. There was no offer of compendsation or recompense for my wasted time, just a bit off the bill for lack of service. Not great, is it?
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I wonder if the agent who keyed in the order made a mistake? The £10 is the compensation, VM don't send out cheques unless the account is closed. they will only credit your account.
Glad it's sorted now.