Quote:
Originally Posted by BenMcr
Not true at all
Like for Like swaps are done in part to make sure that customers don't have to mess around setting their own equipment all over again.
You only have to look at the number of times people have to ask what to do when they have a V HD box installed instead of a SD box for whatever reason - due to the lack of RF out and a second Scart socket
Same applies for the Hubs. They may not do all that a customer's existing kit does - so forcing someone to change over is not in the best interests of customer service.
Eventually though, there will come a time when Virgin will only install Hubs due to them having no seperate modems left
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But telling a customer that they would get one is a lot different to saying it'll be a like for like swap, that's what's annoyed me. It seems that there is a lack of common ground as to what various virgin staff tell the customer.