Cable Forum - View Single Post

Juo · 22-08-2010, 22:52

Hi guys I used to be a member of NTL:Hell but I cant remember my username or password so i've made a new account.

Anyway I got 50mbps internet installed last week which was blazing fast until about 3 days ago when it started to crawl randomly in the afternoon, since then its been slow every since.

I called Virgin and think I went through to india where I was informed "there is a general line issue in your area".

Here is all the relevant information thats normally asked for.

Acquired Downstream Channel 298.751221 MHz Primary Downstream Locked
Ranged Upstream Channel 46.200001 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 100 Mbps/Full duplex

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 2 N/A N/A N/A
Frequency
(Hz) 46200000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 40.75 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 2 0 0 0
T4 Timeouts 0 0 0 0

How long does this normally take to get fixed? Is there anything else I can do.

I want my internet back.....

22-08-2010, 22:52	#1
Juo Inactive Join Date: Aug 2010 Posts: 59	Sow Internet Area 021 Hi guys I used to be a member of NTL:Hell but I cant remember my username or password so i've made a new account. Anyway I got 50mbps internet installed last week which was blazing fast until about 3 days ago when it started to crawl randomly in the afternoon, since then its been slow every since. I called Virgin and think I went through to india where I was informed "there is a general line issue in your area". Here is all the relevant information thats normally asked for. Acquired Downstream Channel 298.751221 MHz Primary Downstream Locked Ranged Upstream Channel 46.200001 MHz Success Provisioning State OK Operational Ethernet Link Status Up 100 Mbps/Full duplex Cable Modem Upstream US-1 US-2 US-3 US-4 Channel Type 1.0 N/A N/A N/A Channel ID 2 N/A N/A N/A Frequency (Hz) 46200000 N/A N/A N/A Ranging Status Success N/A N/A N/A Modulation 16QAM N/A N/A N/A Symbol Rate (KSym/sec) 2560 N/A N/A N/A Mini-Slot Size 4 N/A N/A N/A Power Level (dBmV) 40.75 N/A N/A N/A T1 Timeouts 0 T2 Timeouts 0 0 0 0 T3 Timeouts 2 0 0 0 T4 Timeouts 0 0 0 0 How long does this normally take to get fixed? Is there anything else I can do. I want my internet back.....