Quote:
Originally Posted by Gary L
I've been reading random posts in the forum, and I'm seeing a lot of negative threads being made. these seem to be made from new members.
probably upset members that are losing the text server to this forum.
I can see this forum thing being a bad thing for Virgin. it's an official Virgin forum that is open to all. whether they be a customer or not.
it's like having the private criticisms and complaints which were hidden on usenet, now being made publicly available for all to see.
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That is exactly what I thought but I didn't expect to see you to say that Gary as it completely destroys the argument of the people claiming this is a bad move. Yes the forum will be much visible because a lot of customers wouldn't know what a newsgroup is. So that makes it all the more logical to move their support staff to the forum.
Quote:
Originally Posted by Gary L
it only needs for a post to be edited or deleted by Virgin on the forum, and everyone is going to make an issue of it. an issue for all outside the once internal private groups to see.
What's that phrase about a loaded gun?
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I do agree that this is either a very bold or very stupid move by Virgin. The fact that they are making themselves much more visible to customers should be seen as commendable though and your post just shows how criticism of this move is just the usual knee jerk reaction.