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Originally Posted by Gary L
I've been reading random posts in the forum, and I'm seeing a lot of negative threads being made. these seem to be made from new members.
probably upset members that are losing the text server to this forum.
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There have been a few posts on the change, but not that many and there have also been some positive comments about support being redirected onto the forums.
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I can see this forum thing being a bad thing for Virgin. it's an official Virgin forum that is open to all. whether they be a customer or not.
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Yes it is, but that isn't a bad thing (or a good thing). A forum is what the people that use it make of it. If people are going to join and have a general moan then it won't work. If however people join and contribute in a constructive way then it will achieve what it's there to do.
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it's like having the private criticisms and complaints which were hidden on usenet, now being made publicly available for all to see.
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Again can't see an issue with this. If there are problems, then surely it makes more sense to address them head on and seen to be doing so - rather than trying to hide them away where few people see them?
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it only needs for a post to be edited or deleted by Virgin on the forum, and everyone is going to make an issue of it. an issue for all outside the once internal private groups to see.
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If a post is edited or deleted it means that the poster broke the forum rules. The same happens on every web forum there is - including this one. So the only people making an issue about it may be some of those users of the newsgroups who are used to not sticking to the guidelines