Quote:
Originally Posted by Gary L
Well they disputed the calls and didn't pass your money on. so they should still have it waiting for you to phone up and ask for it back  |
It seems not the case. I have spent the last 2 days on the phone over this matter. I have been told that I made the calls and thats why I have to pay my bill. I mentioned that I had seen a forum which stated that Virgin media eqipment was hacked or "compromised" but I was just fobbed of and basically called a liar.
Virgin Media are plain rude and aggresive. Ive been warned that I must pay for all of my phone calls. I explained that I have already paid those months bills by direct debit but was calling about numbers on my bill that virgin are disputing but I was told that Virgin would never make a statement like that and no equipment has been compromised.
What is going on here then? Have Virgin paid their bills in the trade or not? And if they havnt why are they billing their customers for this? It makes no sense at all??? And why are they so rude when I ask this issue???