[bikeman]

About 5 years ago, after porting my bt number to vm, I went round this loop with Vm cs being told again and again that cli was not available on my exchange. As an ex bt/mercury engineer I couldn't fathom why vm would say this since as a new operator I knew all their exchanges were capable of cli.

In the end I contacted an old colleague who worked for them and he enabled the cli directly on the exchange.

5 years later I got a letter from vm stating that there had been an administrative error and I should have been paying a monthly fee for cli and it was to be disabled.

Upon trying to get it acivated again of course vm cs once again said it wasn't available and as my friend no longer worked for them I couldn't get it reactivated.

Very annoying