Quote:
Originally Posted by counterfits434
virign media owe me £500 for damages and loss of business what shall i do?
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Phone them armed with your account number and ask them to pull up your account details. Tell them the nature of your issue, without going into any detail, and ask for an appropriate address because you wish to write to VM (always ensure you note the date/time and to whom you have spoken.) You're highly unlikely to encounter a VM phone-jockey who will be able to respond at an appropriate level and even less likely is their ability/authority to do anything about your issue.
Draft out a letter (or pay a solicitor to do it) and send it off (signed for delivery, because they have been known not to respond, even though they are obliged to do so.) Sit back and wait for a response; I believe they have an obligation to respond within 20 working days.
Best of luck.