Quote:
Originally Posted by DarthMuppet
Apologies, I edited the above post as you were replying. I added this: "What's more I *proved* whilst I was on the phone my router was not the cause, by giving it my PC's MAC address - but you didn't want to know."
So my router is not the issue. still think it's reasonable to not investigate?
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But it is still a 3 party product and therefore unsupported by Virginmedia here is the link to the Support Scope
http://www.virginmedia.com/help/supportscope.php
Our hands are tied and we have to abide by the above criteria and you will see threads on here about us not supporting Outlook for POP3 email, I know it like the back of my hand but I am not allowed to offer support to that product and we get calls like this thread every day and we have to tell them the same answer as above.