Quote:
Originally Posted by Moldova
Its your router causing the issue by your own volition because as you say the connection works direct to the modem but not through the router, ergo the router is at fault and the support stops there because the is no actual issue with the connection.
Call the router manufacturer or replace it as Virgin will not investigate a fault with a router not supplied by them.
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Apologies, I edited the above post as you were replying. I added this: "What's more I *proved* whilst I was on the phone my router was not the cause, by giving it my PC's MAC address - but you didn't want to know."
So my router is not the issue. still think it's reasonable to not investigate?