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Petree · 14-09-2009, 13:09

Hi all. I arrived in Spain on the 3rd of September and experienced the exact same problem. We arrived at the hotel and our booking had been cancelled. I emailed roomsnet straight away and they said they would process a refund but as yet I am still waiting. I have chased everyday so far. Friday the emailed me back saying they had problems with their accounts department which had delayed the refund but I would definately receive it soon. As yet I am still waiting and now they have stopped replying to my emails.

I have also reported them on watchdog and after seeing all the other complaints on various sites feel this company should be stopped from trading. I have no idea whether I will or won't get my money back. I keep hoping but an not feeling overly optimistic.

Does anyone else have any other update?

14-09-2009, 13:09	#9
Petree Inactive Join Date: Sep 2009 Posts: 13	Re: roomsnet.com warning Hi all. I arrived in Spain on the 3rd of September and experienced the exact same problem. We arrived at the hotel and our booking had been cancelled. I emailed roomsnet straight away and they said they would process a refund but as yet I am still waiting. I have chased everyday so far. Friday the emailed me back saying they had problems with their accounts department which had delayed the refund but I would definately receive it soon. As yet I am still waiting and now they have stopped replying to my emails. I have also reported them on watchdog and after seeing all the other complaints on various sites feel this company should be stopped from trading. I have no idea whether I will or won't get my money back. I keep hoping but an not feeling overly optimistic. Does anyone else have any other update?