Quote:
Originally Posted by martyh
I have just been on the phone to VM for 40mins speaking to a charming lady from customer services who advised me it would cost me a extra £17 to upgrade to XXL BB from XL BB so after all discounts i would be paying £75 for XXL BB,XL TV,XLphone (which i was unaware i had )
she also stated that the price of upgrading to XXL depended on, and i quote"the discounts available on my account"which she has no control over
|
As I pointed out earlier because you have an extra STB and don't pay via Direct Debit it would cost an extra £10 so £76 a month.
Quote:
|
she is putting a note on my account to say i am unhappy at not being able to get XXL BB for £28 pm as advertised on the website
|
The following is worked out on the £28 price:
BB XXL £28
Phoneline £11
TV XL £21.50
Talk Unlimted £7.95
=£68.45
Extra Box £5
Non DD Charge £5
=£78.45
So if you get it for £76 (or £66 without the extra box/Non-DD) you are getting an extra £2.45 a month off the price
Quote:
|
why i couldn't get my deal for £55 as quoted on 'build a bundle'(xxlbb,xltv,xlphone)
|
1) You have to add £11 onto any price on the website as it excludes line rental (£55* *When you take a Virgin Phone Line for £11 a month) - so that price is £66
2) See above. I also did explain it in the post
http://www.cableforum.co.uk/board/34866536-post76.html
Quote:
XXL Broadband, XL tv and XL Phone is £66
+ £5 Non-DD
+£5 Extra STB
=£76
£76 New service - £68 Existing service = £8 extra
|