Thread: 50MB Broadband now just £18 per month
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Old 05-09-2009, 21:30   #106
Tony.
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Join Date: Feb 2008
Location: Oldham
Services: Triple XL (Phone,BB & TV) Samsung V+HD(30 meg Superhub)
Posts: 384
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Re: 50MB Broadband now just £18 per month
Quote:
Originally Posted by martyh View Post
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so ,at the end of all this ,it means that no-one pays the price on the web site unless you are a new customer .The "build a bundle "part of the web site is only for new customers and must not be used for existing as they do not apply ,i know this because i asked the lady i was talking to (and her manager confirmed it)why i couldn't get my deal for £55 as quoted on 'build a bundle'(xxlbb,xltv,xlphone)instead of £75 she quoted

.....snip
I had a similar problem, wanted to increase my L BB to XL BB and after reading the bit on VM's site about existing customers being treated the same as new used the bundle builder to work out the price. Then phoned to arrange this to be told NO!!!! I was then put through to customer retentions who gave me what I wanted for the price on the bundle builder. I wasn't looking for any special deal or price just wanted what has been advertised, why can't CS be allowed to offer what they advertise?
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