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Old 19-08-2009, 16:04   #1080
musicbravo
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Join Date: Mar 2009
Location: Derby
Age: 44
Services: Virgin v+ xl TV Virgin M Broadband and phone
Posts: 533
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Re: Upgrade from 2 - 10 meg

Quote:
Originally Posted by Ben B View Post
The config file just means that the software didn't need updating on the modem cause the one available is the same as the one that's already on the modem. If you haven't been upgraded then ring CS and they'll send the signal to your modem.
As Ben said. This is a known issue, both myself and my father have had this issue. I gets quickly resolved (hopefully) by CS
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