Cable Forum - View Single Post

Mr K · 11-08-2009, 08:27

Ring them up, choose the option 'i'm thinking of leaving' (even if you aren't !) - this will get you through to the infamous 'retentions dept', avoid the usual customer services people. Quote the price you've found and maybe the price from Sky aswell if its cheaper and await results. Be polite but firm and hopefully they'll give some sort of discount. If you don't get the deal you want ring back another day; it seems to depend on who you speak to and how they're feeling and if they genuinely think you might leave.

11-08-2009, 08:27	#2
Mr K Woke and proud ! Join Date: Jun 2004 Services: TV, Phone, BB, a wife Posts: 10,145	Re: Taking advantage of latest prices Ring them up, choose the option 'i'm thinking of leaving' (even if you aren't !) - this will get you through to the infamous 'retentions dept', avoid the usual customer services people. Quote the price you've found and maybe the price from Sky aswell if its cheaper and await results. Be polite but firm and hopefully they'll give some sort of discount. If you don't get the deal you want ring back another day; it seems to depend on who you speak to and how they're feeling and if they genuinely think you might leave.