Quote:
Originally Posted by Hawkmoon230
Did that and the woman went to check then came back and said "no if you go from a STB to a cable modem it is a new service and therefore a new contract and an install charge as a new connection is needed from the wall socket (the cable modem cannot be connected to the same cable as the STB)".
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Ring up tomorrow and they should offer to get you a Quickstart modem kit which comes complete with a splitter and various cables and full instructions to enable you to self install your own modem and the should only be a charge if you insist on a manned install.