Quote:
Originally Posted by Hawkmoon230
Did that and the woman went to check then came back and said "no if you go from a STB to a cable modem it is a new service and therefore a new contract and an install charge as a new connection is needed from the wall socket (the cable modem cannot be connected to the same cable as the STB)".
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oh dear, that means my services haven't been working for the last few years - I have always had a modem & an stb connected to the same cable.
So annoying - if she wasn't sure she should have checked, instead of coming out with an untrue statement like that
