Quote:
Originally Posted by BenMcr
Customer Services should be sorting out the swap. Press Option 4 for 'Anything else' if they try and charge you get them to check process. It is definately down as FOC install
|
Did that and the woman went to check then came back and said "no if you go from a STB to a cable modem it is a new service and therefore a new contract and an install charge as a new connection is needed from the wall socket (the cable modem cannot be connected to the same cable as the STB)".